Terms and Conditions

Please read the Terms and Conditions which are intended to regulate the purchase of products on the Dom Vicente website. The products sold in our Online Store are owned by Artemis Projetos e Desenvolvimento Agrario, Lda., with NIF 513755381 and headquartered at Avenida 234, n.º 211, 3430-168 Fiais da Telha.

1. Legal age to make purchases

When purchasing on the Dom Vicente website, the user declares to have legal age to purchase alcoholic beverages in his home country, as well as have no other legal impediment to his purchase.

2. Product Availability

If under any circumstances it is not possible to make available any of the products requested by the customer, we will contact you by email or phone, and the customer will be able to decide whether to change or cancel the order, receiving a refund in case the payment has already been done.

Any of the products presented are subject to stockouts. If there is a break in stock in any product ordered, we will contact the customer in order to present alternative solutions. The customer may then decide to change or cancel the order and receive a refund if they have already paid.

We reserve the right to change, without notice, the contents of our site, including products, prices, promotions, services and business conditions.

Under Portuguese law, all prices shown include the applicable VAT rates.

3. Orders, Payments and Shipping

Orders

Upon completion of the order the customer will receive a confirmation email, at the email address provided, with details of the products chosen, payments and shipping.

If you do not receive this confirmation email, or wish to make any changes, you should contact us at info@artemis.com.pt. You may cancel your order within 2 hours at info@artemis.com.pt

We do not return the amounts paid if the order has already been shipped.

Any order is only processed after payment.

In case of payment by bank transfer, the order will only be processed after the amounts transferred in the bank account are available (1 to 3 business days).

All orders placed with payment not made within 5 days will be canceled.

Payments

The Dom Vicente website accepts the following payment methods:

– ATM reference;

– Bank transfer;

– Visa and Mastercard;

– No charge submissions.

The reference currency for payments is the Euro. Any conversion rates for payments made in other currencies will always be supported by the customer.

Shipping

To the price of each product adds the value of the shipping costs.

Up to five units the value to consider is Eur 10.00 postage. From the sixth unit the postage is supported by Artemis.

Deliveries

After processing and shipping orders by an external carrier, the estimated delivery time is as follows:

– Lisbon: the next day;

– Continental Portugal: 2 business days;

– Azores and Madeira: 5 to 10 business days;

– Europe: 4 to 10 business days;

– Rest of the World: upon request.

As a rule, the carrier makes an attempt to deliver to the customer’s address, so we recommend choosing a delivery address where someone is always present. If you are not at the address upon delivery, you will be notified by email to find out how to pick up your order.

The carrier only delivers on business days and working hours.

Upon receipt, the customer must immediately verify the products received.

If the order arrives damaged (broken), you must return it at the same time to the carrier, justifying the reason for the return on the carrier’s guide. You should then contact Artemis at info@artemis.com.pt so that we can remedy the situation.

We will always try to comply with the delivery deadlines, but situations outside of Artemis may occur, resulting in delays in meeting the indicative deadlines presented, and for which we cannot be held responsible.

For any additional information, please contact us at info@artemis.com.pt

Resolution Right

Pursuant to Decree-Law No. 143/2001, Article 6, revised by Decree-Law No. 82/2008 of 20 May, the customer has the right to terminate the contracts entered into through the Dom Vicente Store and may return the products purchased within 14 days after receiving them, and in accordance with applicable law, without giving any reason.

In order to return items, you must send us an email to info@artemis.com.pt, with the following data:

– Order number and invoice number, taking into account that:

– Products must be in perfect condition and in their original packaging, in the same condition as they were shipped and without any marks or evidence of use. Product return charges are borne by the customer.

Upon receipt and verification of the product we proceed to return its value, excluding the amount inherent to shipping costs.

Returns of used or modified products are not accepted.

Applicable law

Purchases made on the Dom Vicente website are subject to Portuguese law. Any conflict or divergence of interpretation of these Online Terms and Conditions of sale will be submitted to the competent Portuguese court.

If the customer resides outside mainland Portugal, any legal proceedings must be brought exclusively to the Portuguese courts.

Contact and opening hours

You can contact us at (+351) 966 484 926, or by email at info@artemis.com.pt

Privacy Policy

This Policy defines the following:

The personal data is collected and processed by Artemis which personal data is collected by you and accessed by us at your request;
Where data is obtained;
What we do with this data;
How we store this data;
To whom is the data transferred;
How we handle your data protection rights;
How we do to comply with data protection rules;
All personal data is collected and processed in accordance with the data protection laws of Portugal and EU.

Data Processing Responsibility

The Customer is responsible for the processing of personal data. Personal data of individuals is entered on the site by the Customer. Artemis does not perform automatic processing of data entry of individuals in the system, requiring this operation a manual intervention. The Customer decides how much data to provide. This range can be determined by the legal requirements underlying the data collection, tax requirements for billing purposes, or the collection of contacts for the effective accomplishment of the planned legal tasks at a later stage. The data controller is responsible for setting the data collection limit. Excessive and unfounded collection of legally based personal data will be in violation of the personal data protection rules.

The personal data collected by Artemis is intended for order processing and customer communication, information request processing and any complaints, statistical analysis as well as for marketing purposes if you have consented to the sending of newsletters.

The information collected will be for Artemis’s exclusive use and will not be assigned or shared with another organization.

The Client may at any time exercise the right of access, rectification, cancellation, limitation, portability, deletion and opposition to the use of his personal data, including the revocation of consent.

To do so, they should make this request through the email: info@artemis.com.pt

COOKIES

When you visit our site, a small text file (cookie) is created and recorded on your computer disk. This file allows you to more easily and quickly access the site.

Most browsers automatically accept these files (cookies), but you can delete them or set their block automatically. However, if you do not allow the use of cookies, you may be inhibited from using some features.

For further information, please contact us at: info@artemis.com.pt